Bernett operates two call centers led by skilled interviewers and equipped with 250 computer-aided-telephone-interviewing (CATI) stations.
- The right audience – We have access to databases of consumers and professionals meeting your specific criteria. We can also do random sampling.
- Proactive methodology – We administer your questionnaire live on the phone. We can also initiate email and direct mail during the interview.
- Field-tested questionnaires – Pretest your questionnaire so you can fix any problems before you go live. Client monitoring is always available.
- Trained interviewers, not telemarketers – Our interviewers have been trained to list and record responses without leading the respondent.
- Fast turnaround – We can program, test and field at a moment’s notice.
Consumer-focused businesses, or any organization interested in collecting insights from people on-the-go, use our mobile surveys to get immediate feedback from customers as well as instant management alerts based on specific survey responses.
- TCPA Compliant – We scrub sample lists and manually dial mobile phones.
- Device-specific design – Content is designed specifically for the device in use.
- Instantaneous results – Data is automatically uploaded to the server. Insights are delivered to management immediately.
- Text delivery – We can send a text message with a unique survey link.
- Capture the moment – Capture dynamic insights with videos and photos.
- Our device or yours – Surveys can be taken using BIG supplied devices or the customers own.