What’s the key to a restaurant’s success? There are, of course, a number of factors: cooking delicious food or having a unique value proposition; delivering exceptional customer service; identifying potential return diners and acting on the opportunity to cultivate those loyalists. Facilitating a feedback mechanism to enable customers to communicate directly with management is critical – surveys enable decision makers to act on data and not on conjecture.
While surveys are …Read More
As parents and relatives get older, many families make the decision to seek out a senior living option where they can attain proper healthcare. One of the most popular options for these types of patients is the skilled nursing facility (SNF). Massachusetts is home to over 400 skilled nursing facilities which are consistently evaluated to ensure the highest quality care for certified patients.
Massachusetts mandates that SNFs survey patients every 9-15 …Read More
If you frequent Dunkin’ Donuts and enjoy their coffee, you’ve probably seen this catchy phrase at the bottom of your receipt: “Hey America! Want a free donut when you purchase a medium or larger beverage?”
This offer is all about surveying “customer experience,” our first example of one component that the Bernett Information Group has targeted with its insight platform. Knowing how your customers feel about your products is essential to …Read More
We’re mid-way through March and – depending on the tenor of the day from the campaign trail – we’re either very close to declaring Donald Trump the Republican Party’s nominee or we’re headed to a contested convention. Oh, and did you hear, there’s a race going on in the Democratic Party as well.
It’s been a wild ride, folks. And, yet despite the unpredictability of the race and the rise of …Read More
Over the last two weeks, one of the more interesting presidential elections of our time (maybe the most interesting) moved beyond political pundits and debate stages to decision time as Iowa held the first Caucus and New Hampshire held the first primary of the 2016 cycle. Political polling is an incredibly important part of the process – both for campaigns and voters alike – and our team at BIG is on …Read More
All business decisions, whether big or small, warrant some examination of information before coming to a conclusion. For example, when you promote someone, you look at their past performance and future opportunities to determine whether or not they are ready to advance to the next phase of their career. That logic applies to any decision, whether it’s introducing a new product, entering a new market or expanding a line of …Read More
Bernett Research Announces Corporate Name Change to Bernett Information Group to Reflect Refinement of Core Competencies
Evolution Enables Bernett to Serve as Information Gathering Foundation for Clients, Convener of Research Partners
December 28, 2015, Boston, MA – Bernett Research, an information services provider delivering actionable data to enable informed business decisions, today announced that it is changing its name to Bernett Information Group (BIG) effective immediately.
The company’s new name represents a refinement …Read More
This blog marks the launch of Bernett Information Group (BIG) – a name that represents an evolution of thinking and refinement of our core competencies. At BIG we capture actionable, reliable data for our clients, empowering them to make informed business decisions. Founded as a market research company in 1972, we operate today on the mantra that information is only as reliable as its source – applying a proven methodology to recruiting and engaging respondents …Read More