The Bernett Group’s survey platform is a powerful tool for financial institutions to monitor client satisfaction and directly influence client retention rates. Our Insight Survey Platform fits seamlessly into your customer experience strategy.

  • Predictive analytics allow banks to better understand customer behavior, 
identifying those customer segments most likely to use certain services or 
even leave the bank.
  • Understanding the Voice of the Customer through satisfaction surveys, 
implemented by phone or Internet, enables banks to be more effective in 
developing, maintaining and saving customer relationships.
  • Data is stored and reported securely and accessible through Bernett’s online
dashboard. Real-time reporting capabilities allow managers to drill down into the data, identifying trends by location, transaction type or with custom 
reports.