The Bernett Group’s survey platform is a powerful tool for financial institutions to monitor client satisfaction and directly influence client retention rates. Our Insight Survey Platform fits seamlessly into your customer experience strategy.
- Predictive analytics allow banks to better understand customer behavior,
identifying those customer segments most likely to use certain services or
even leave the bank.
- Understanding the Voice of the Customer through satisfaction surveys,
implemented by phone or Internet, enables banks to be more effective in
developing, maintaining and saving customer relationships.
- Data is stored and reported securely and accessible through Bernett’s online
dashboard. Real-time reporting capabilities allow managers to drill down into the data, identifying trends by location, transaction type or with custom