The healthcare industry operates in a rapidly changing environment, influenced by regulatory and technological advances that impact day to day business and customer communication. Bernett can help your organization implement change based on reliable data across the healthcare landscape.
Hospitals and post-acute care facilities rely on discharged and long-term patient feedback – in some instances mandated by regulatory organizations – to inform care plans and performance. Bernett has deep expertise in customer satisfaction surveys, conducted both online and by phone, that demonstrate an organization’s commitment to patient care.
Our research team is HIPAA-compliant, working with protected data confidentially.